Privacy Policy
Effective date: 1 April 2026
This Privacy Policy explains how Charlie Sabin (ABN 64 151 412 796), operating as a sole trader in Victoria, Australia (“I”, “me”, “my”), collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using my website at charliesabin.com or engaging my services, you consent to the collection and handling of your personal information as described in this policy.
1. Information I Collect
1.1 Information You Provide Directly
When you interact with my services, I may collect:
- Contact details — your name, email address, and phone number, submitted via the contact form or direct correspondence.
- Enquiry details — the nature of your enquiry (e.g., web development or tutoring), your message content, and any project specifications you provide.
- Payment information — billing details processed securely through Stripe. I do not store your credit card number, CVV, or full card details on my servers.
1.2 Information Collected Automatically
When you visit my website, certain technical information may be collected automatically:
- Usage data — pages visited, time on site, referring URL, and general browsing patterns.
- Device information — browser type, operating system, screen resolution, and device identifiers.
- Network information — IP address and approximate geographic location (city/region level).
2. How I Use Your Information
I use the personal information I collect to:
- Respond to your enquiries and communicate about my services.
- Deliver the web development, hosting, or tutoring services you have engaged.
- Process payments and issue invoices.
- Improve my website’s functionality and user experience.
- Comply with legal obligations, including Australian tax and consumer protection law.
I will not use your personal information for direct marketing without your explicit consent.
3. Third-Party Service Providers
I rely on trusted third-party providers to operate my services. These providers may process your data in accordance with their own privacy policies:
3.1 Vercel (Website Hosting)
My website is hosted on Vercel’s global edge network. Vercel may collect server logs including IP addresses, request timestamps, and browser metadata for performance monitoring and security. Data may be processed in regions outside Australia. Vercel complies with applicable data protection standards and their privacy policy is available at vercel.com/legal/privacy-policy.
3.2 Stripe (Payment Processing)
Payments are processed securely through Stripe, a PCI DSS Level 1 certified payment processor. When you make a payment, your card details are transmitted directly to Stripe’s servers and are never stored on or passed through my systems. Stripe’s privacy policy is available at stripe.com/au/privacy.
3.3 Resend (Email Delivery)
Contact form submissions are delivered via Resend’s email infrastructure. Resend processes your name, email address, and message content solely for the purpose of delivering your enquiry to me.
4. Cookies and Tracking Technologies
My website uses essential cookies required for basic functionality (such as session management). I do not use third-party advertising trackers or sell your data to advertisers.
Vercel may set analytics cookies as part of its hosting infrastructure. You can manage cookie preferences through your browser settings. Disabling cookies may affect your experience on the site.
5. Data Storage and Security
I take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Measures include:
- HTTPS encryption on all website traffic.
- Secure, access-controlled storage of correspondence and project files.
- Use of reputable, security-audited third-party providers (Vercel, Stripe, Resend).
Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (for example, tax records must be retained for a minimum of five years under Australian Taxation Office requirements).
6. Disclosure of Personal Information
I will not sell, rent, or trade your personal information. I may disclose your information only:
- To the third-party providers described in Section 3, as necessary to deliver my services.
- Where required or authorised by Australian law (e.g., a court order or regulatory requirement).
- With your express consent.
7. Overseas Disclosure
Some of my third-party providers (Vercel, Stripe, Resend) operate infrastructure in the United States and other countries. By using my services, you acknowledge that your data may be transferred to and processed in jurisdictions outside Australia. I take reasonable steps to ensure these providers comply with obligations substantially similar to the APPs.
8. Your Rights
Under the Privacy Act 1988, you have the right to:
- Access the personal information I hold about you.
- Request correction of any inaccurate, incomplete, or out-of-date information.
- Request deletion of your personal information, subject to any legal retention obligations.
- Withdraw consent for any processing based on your consent.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your information has been mishandled.
To exercise any of these rights, please contact me using the details in Section 10.
9. Changes to This Policy
I may update this Privacy Policy from time to time to reflect changes in my practices or applicable law. Material changes will be posted on this page with an updated effective date. I encourage you to review this policy periodically.
10. Contact
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a complaint, please contact me at:
Charlie Sabin
Email: charlie@charliesabin.com
ABN: 64 151 412 796
If you are unsatisfied with my response to a privacy complaint, you may contact the OAIC at oaic.gov.au or by phone on 1300 363 992.