Refund & Cancellation Policy
Effective date: 1 April 2026
This Refund & Cancellation Policy applies to all services provided by Charlie Sabin (ABN 64 151 412 796), sole trader, Victoria, Australia. It should be read in conjunction with the Terms of Service.
1. Tutoring Services
1.1 Cancellation of Individual Sessions
- Sessions cancelled with 24 hours’ notice or more will be rescheduled or refunded at your preference.
- Sessions cancelled with less than 24 hours’ notice will be charged in full. This policy exists because last-minute cancellations represent a lost time slot that cannot be reallocated to another student.
- No-shows (failure to attend without notice) will be charged in full.
1.2 Prepaid Packages
If you have purchased a prepaid tutoring package, unused sessions may be refunded on a pro-rata basis at my discretion, less any discount applied to the package rate.
2. Australian Consumer Law
Nothing in this policy is intended to exclude, restrict, or modify your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). If the services I provide suffer from a major failure or cannot be remedied, you may be entitled to a refund or compensation regardless of this policy.
Consumer guarantees under the Australian Consumer Law include guarantees that services will be:
- Provided with due care and skill.
- Fit for the purpose specified or made known by you.
- Supplied within a reasonable time (when no time is specified).
3. How to Request a Refund
To request a refund or discuss a cancellation, please contact me in writing at:
Charlie Sabin
Email: charliesabingeneral@gmail.com
ABN: 64 151 412 796
I will acknowledge your request within 5 business days and aim to resolve all refund matters within 14 business days of receiving your request.
4. Changes to This Policy
I may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with an updated effective date. Active clients will be notified of material changes via email.